Mapcite pexa.residz.com Privacy Policy

This Privacy Policy applies to:

  • Mapcite Pty Ltd (ABN 67 627 970 414) (Mapcite).

This Privacy Policy has been developed in compliance with:

  • the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs) made under that Act.

Protecting your privacy is important to us. This policy explains how we manage personal information within our organisation in accordance with Australian privacy law. This Privacy Policy applies to the collection, storage, use and disclosure of your personal information by us. By accessing the following websites and platforms (Websites), you accept the terms of this Privacy Policy:

  • pexa.residz.com

This Privacy Policy applies to information provided to us whether via these Websites, in connection with the product or services we offer, or by any other means and demonstrates our policies, procedures and practices for compliance with the Privacy Principles under the Privacy Act. If you have any further questions or if you wish to receive more information on our information practices and Privacy Policy, please contact our Privacy Officer by email:

  • compliance@mapcite.com

1. TYPES OF PERSONAL INFORMATION WE COLLECT

What is Personal Information?

'Personal Information' referred to in this Privacy Policy consists of any information or opinion that identifies you or that will enable your identity to be reasonably ascertained. Personal Information can include your name and contact details such as your residential or postal address, email address, date of birth or telephone number.

General Purpose of Collection

All personal information that we collect, is reasonably necessary for the purposes relating to providing our products and services.

We will not collect personal information unless the information is reasonably necessary for or directly related to one, or more of our functions or activities. If we are unable to collect personal information we reasonably require, we may not be able to do business with you or the organisation with which you are connected.

We predominantly collect information about real estate, property, and homes. Whilst much of this information is not personal information, some of the information we collect, on its own or when matched with other information, may be personal information about you.

Personal Information

We may collect information about you when you subscribe to or when you use our websites or products, including but not limited to:

  • Name
  • Age or Date of Birth
  • Gender
  • Mailing Address
  • Business Address
  • Email address
  • Phone number
  • Mobile Phone Number
  • Profession, Occupation or Job title

If You interact with us with your social networking accounts, we may also collect information from you from your social networking accounts. We may collect any other personal information you provide to use our products, including but not limited to:

  • Usernames and Passwords that you create
  • Information about how you use the products and services we provide
  • Records of our communications with you, including any messages you send us.

Where you attend our events, we may collect and hold personal information about you such as your name and contact information (if you provide this information to us) and the events you attend.

Non-personal Information - Property Data and Information

We also collect data about your property which is not personal information at the time we collect it. For example:

  • Property sales information – sales prices and addresses, on their own, do not amount to personal information as this data is not connected to an individual.
  • Historical sales for your property – this is not information about you, but rather the price obtained by an unidentified previous owner of the property
  • Addresses
  • Property attribute information, such as number of bedrooms, bathrooms, garage or car spaces and land size etc.
  • Risk information about your property such as flood susceptibility, bush fire proneness and land contamination.

Information about Others

We also collect information about people who are our contractors, suppliers, and business partners, or who are employed by our contractors, suppliers and business partners. We collect information needed to conduct business with that individual or party.

What if we Don’t Collect this Information?

Without the information listed above, we may not be able to provide our products or services (or all the features and functionality offered by our products or services), respond to queries or requests that you submit to us, or invite you to events.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information about you from a combination of sources including directly from you, from third parties or from publicly available sources.

Direct Collection

If it is reasonable and practical to do so, we will collect personal information directly from you. This will include contact details and other information relevant to providing services to you. This may take place in several ways, such as:

  • when you sign up for products or services on our Websites
  • logging in to use our Websites via your social networking site (“SNS“) account
  • order a product or service from us
  • subscribe to a newsletter
  • complete a form on our website
  • when you provide us with corrected or updated information about you or a property you own.

We may also collect personal information from third parties such as your representatives and/or publicly available sources of information.

Public Sources

The majority of the information we collect about you or the properties you own will be from public records, which we licence from the relevant government departments and agencies. Third parties from whom we source publicly available information include:

  • National or State Government departments or agencies
  • Real estate agents

Third Party Suppliers

Third parties from whom we source other information include:

  • Real estate agents of which you or your agent have advertised your property for sale or lease
  • Real Estate and Property database providers
  • Marketing database providers

Collection on Behalf of Others

We collect information on our own behalf and on behalf of others. Where we collect information on behalf of others, we require that they comply with the Privacy Act and Privacy Principles.

Sensitive Information

We will not collect any sensitive information from you, revealing your: race, ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships or details of health or disability.

3. USE AND DISCLOSURE OF PERSONAL INFORMATION

Use

We may use personal information about you for the primary purpose of providing our services, and for which you would reasonably expect us to use that information, including sending you information about new developments, products, services and special offers by post, telephone, or any form of electronic communication. We may use any email address or other personal information you provide to us at any time for this purpose.

We may also use or disclose information about you:

  • where we have obtained your consent
  • as required by relevant laws, statutes, regulations, codes, and external payment systems.

Disclosure

We will not disclose information that personally identifies you to any third party other than as set out in this Privacy Policy. To deliver the services that we provide, we may disclose your personal information to other organisations, only in relation to providing our services to you. We take reasonable steps to ensure that these organisations are bound by privacy obligations in relation to the protection of your personal information.

We may share with third-parties information that is not associated with your name or identity, such as Website usage information, non-personally identifiable demographic information, information about properties and aggregate user statistics in accordance with applicable law.

We may provide certain information about you including your personal information to our related bodies corporate.

Unauthorised access use or disclosure

In the event of a security incident involving unauthorised access, use or disclosure of personal information where a third party with whom we share personal information is involved, we will seek to work cooperatively with them to protect the personal information we have shared with them.

We collect personal information for the purposes of:

  • developing our products and services
  • verifying your identity
  • providing our products and services to our customers
  • administering and managing products and services provided to you, including charging, billing, account management, and debt collection
  • performing administrative and operational tasks (including risk management, systems development and testing, and staff training, and market or customer satisfaction research)
  • conducting research about our products and services
  • auditing and monitoring the products and services we provide
  • responding to any specific request you make of us
  • generating records and reports based on your use of our products and services
  • preventing or investigating any fraud or crime (or a suspected fraud or crime)
  • providing you with news and information, as well as promote and market products, services and special offers made available by us, our related companies and third parties (unless you ask us not to and only where we have obtained your consent directly).

To achieve the above purposes, we may use or disclose your personal information to:

  • your authorised representatives and agents
  • our agents, contractors, and third-party service providers to enable them to provide services (including administrative services) for or to us
  • third parties to enable them to provide you with news and information and to promote and market their products, services, and special offers (unless you ask us not to)
  • others where the disclosure is required by law, for example, to government agencies and regulatory bodies as part of our statutory obligations, or for law enforcement purposes
  • an organisation that acquires all or part of our assets or businesses.

In addition to the above, when you sign up for a service (such as the Pexa Property Report), we may obtain your consent to provide you with news and information, as well as promote and market products, services and special offers made available by us, our related companies and third parties (unless you ask us not to). We will only ever direct market to you where we have collected the information directly from you or where you have consented to receiving direct marketing communications.

We also collect publicly available non-personal information about properties, such as number of bathrooms, bedrooms and listing information and other modelled inferences about properties. This information may be supplied to third parties for their use in direct marketing campaigns, including through combining with contact details collect by us. We obtain contractual warranties from the database providers that the personal information they collect complies with the Privacy Act

Opt Out

You can opt out of receiving marketing material from us at any time by contacting us by email: compliance@mapcite.com

You agree and acknowledge that even if you opt out of receiving marketing material from us, we will still send you essential information that we are legally required to send you relating to the services we provide. Once you opt out of receiving marketing material from us, you agree and acknowledge that this removal from our distribution lists may take several business days after the date of you request to be removed.

Information not used for Direct Marketing

Where we collect information from Government sources such as the Valuers General Office in each State and Territory in Australia, we do not use this information (or allow our customers and subscribers to use this information) for direct marketing purposes.

5. THIRD PARTIES AND YOUR INFORMATION

  • We will only collect, store, use or disclose personal information as set out in this Privacy Policy unless we are required by law to use that information to protect our rights or property (or those of any third party), or to avoid injury to any person.
  • Although the Site may link directly to Websites operated by third parties (Linked Websites), you acknowledge that Linked Websites are not operated by us. We encourage you to always read the applicable privacy Policy of any Linked Site on entering the Linked Site. We are not responsible for the content or practices of the Linked Websites nor their privacy policies regarding the collection, storage, use and disclosure of your personal information.
  • We will not adopt or use any government related identifiers.

6. DISCLOSURE OF INFORMATION OVERSEAS

  • We store and retain your personal information in Australia.
  • However, people located overseas may be able to access your personal information, specifically in the development of products and services and provide data entry to us in the provision of our Products and Services. In these cases, access is strictly limited, and under the supervision and control of our product development team. Such access will only be under secure protocols (see below for further information on Storage and Security). Our overseas offices are located in the United Kingdom.

  • Whenever your personal information is disclosed to, or accessed by, a third party located overseas, this will only occur where:

    • we consider the recipient to be bound to legislation similar to the Privacy Act and we have a contractual mechanism with them to enforce your rights; or
    • we have an enforceable contractual arrangement with the overseas recipient that requires the recipient to handle your personal information in accordance with the Privacy Act.

By providing us with your personal information you consent to disclosure as set out in this Privacy Policy.

7. YOUR CONSENT

  • By using the Websites, you consent to the collection, storage, use and disclosure of your personal information in accordance with this Privacy Policy and as otherwise permitted under the Privacy Act.
  • Where you provide information directly to us, you consent to use and disclosure of that information in accordance with this Privacy Policy.

8. COOKIES

  • When you visit our Websites the server may save a "cookie" to your computer. A “cookie” assists us to store information on how visitors to the Website use it and the pages that may be of most interest. This information may be used by Mapcite (including by or on behalf of our third party commercial partners) to provide users of your computer with information that we think may interest the users of your computer.

  • Cookies also allow us to provide you with more personalised service. We use cookies to:

    • determine whether you have previously accessed our Websites
    • store user preferences, identify the pages you have accessed, your IP address and the date, time, login location and duration of your visit
    • improve the performance of our Websites. For instance, they help pages load quicker
    • aid in the security of your use of our Websites
    • aid in the log-in process
    • facilitate administration of our Websites
    • generate statistics about the use of our Websites (including through the use of third party analytics services) to continually improve our Websites and customer service, and data products and identify product trends
    • help us to serve you relevant advertisements and implement frequency capping procedures
  • You may withdraw or change your cookies consent at any time by modifying your browser settings to accept or decline cookies. You may also go to www.aboutads.info/choices or if you are in Europe to www.allaboutcookies.org or www.youronlinechoices.eu for instructions on how to disable cookies.
  • If you choose to configure your computer so that it disables cookies or does not accept them, you may not be able to make full use of our Websites.
  • You may opt-out from Google Analytics here by downloading the Google Analytics opt-out browser add-on. In some instances, when you opt-out, a new cookie (Opt-Out-Cookie) is placed in your web browser. This tells the third-party provider to cease data collection from your browser and prevents advertisements from being delivered to you.

9. STORAGE AND SECURITY

  • We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed. Your use of our Websites and the electronic storage of your personal information is secured by practices and procedures which we consider are consistent with Australian industry standards. These security measures are designed to ensure your personal information is not subject to unauthorised access, loss, or misuse. If you reasonably believe that there has been unauthorised use or disclosure of your personal information, please contact us (see Contact Us below).
  • If we no longer need your personal information, unless we are required under Australian law or a court or tribunal order to retain it, we will take reasonable steps to destroy or de-identify your personal information, in accordance with our document and information retention policy.
  • Notwithstanding the reasonable steps taken to keep information secure, breaches may occur. In the event of a security incident, we have in place procedures to promptly investigate the incident and determine if there has been a data breach involving personal information, and if so, to assess if it is a breach that would require notification. If it is, we will notify affected parties in accordance with Privacy Act requirements.

10. VARIATION AND CONSENT TO VARIATION

  • We may vary the terms of this Privacy Policy at any time. You should check this Privacy Policy regularly so that you are aware of any variations made to this Privacy Policy. You will be deemed to have consented to such variations by your continued use of the Site following such changes being made.

11. ACCURACY OF YOUR INFORMATION

  • We take all reasonable steps to ensure that your personal information held by us is accurate, up-to-date, complete, relevant, and not misleading. If you believe that any of your personal information is not accurate, up-to-date, complete, relevant, and not misleading, please contact us (see Contact Us below) and we will take all reasonable steps to correct it within a reasonable time.

12. ACCESS TO INFORMATION WE HOLD ABOUT YOU

  • You may request to access the personal information we hold about you. We will endeavour to respond to any such request within a reasonable period of time and as required under the Privacy Act and, where reasonable and practicable, give access to the information in the manner you request. This will be subject to any exemptions allowed under the Privacy Act. You may request this information by writing to the Privacy Officer (see Contact Us below). We may charge a reasonable fee for providing that information.

13. UNSOLICITED INFORMATION

  • If: we receive personal information; and we did not solicit the information; we will, within a reasonable period after receiving the information, determine whether or not we could have collected the information under Australian Privacy Principle 3 if we had solicited the information. We may use or disclose the personal information for the purposes of making the determination referred to in the preceding paragraph.
  • If: we determine that we could not have collected the personal information; and the information is not contained in a Commonwealth record; we will, as soon as practicable but only if it is lawful and reasonable to do so, destroy the information or ensure that the information is de-identified. If the preceding paragraph does not apply in relation to the personal information, Australian Privacy Principles 5 to 13 apply in relation to the information as if we had collected the information under Australian Privacy Principle 3.

14. COMPLAINTS OR DISPUTES

  • If you have a complaint about our treatment of your personal information, please contact our Privacy Officer (see Contact Us below). Our Privacy Officer will consider and if, in our reasonable opinion, necessary, investigate your complaint and endeavour to respond to you within a reasonable period of time.
  • If we do not adequately answer your concerns, you have the right to make a complaint to the Office of the Australian Information Commissioner

14. CONTACT US

  • If you have any questions relating to this Privacy Policy or your personal information, please contact our Privacy Officer at: compliance@mapcite.com
  • When contacting us or using our products and services, you have the option to either not identify yourself or to use a pseudonym. However, this will not apply if it is impracticable for us to communicate with you that way. We are required to verify your identity if you wish to exercise any of your rights in relation to your personal information held by us.

16. GENERAL

  • This Privacy Policy is effective as at 06 December 2022.
  • Mapcite may vary this Privacy Policy from time to time. Mapcite will notify you of these changes by publishing them on our Websites. The current version of this Privacy Policy is located at https://pexa.residz.com/privacy.